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Who will be my trainer?

Our team of trainers are experts in teaching spoken English. We provide you highly experienced professionals from interdisciplinary backgrounds and qualified individuals from world’s premier institutions.

How are your trainers selected?

All our trainers are qualified from world’s premier English-medium institutions and are experts in teaching basic English, business English, IELTS/TOEFL, etc.

Can I select my english trainer myself?

The teacher for each student of us is matched through a specialized process based on the requirements of the student. However, if you opt for Travel English(advanced course), you can choose your trainer based on your country preference (from US, UK, Canada or Australia).

Can I change my trainer?

Usually we assign one trainer to a person. However if you are dissatisfied or your time constraints do not match with the time availablity of the trainer. We give the flexibility to choose from our vast range of trainers that can be worked on mutual convenience of the student and the trainer.

Will I get this same trainer in all my classess?

Yes, only one trainer will be assigned to deliver all sessions. However, we offer you the flexibility to change the trainer if you want to.

Can i get the same trainer that I had the trial session with?

Yes, you can get the same trainer if you asked for and if you want to change, you can ask for the same right then.

What areas of spoken english can I expect to improve?

Fluency, sentence formation, pronunciation and better listening skills which will help you to understand and speak English better in day-to-day conversations.

In how much time can I start to speak English fluently?

If you know even around 100 words in English and know some basic grammar, you have the potential to become fluent in English in 3 months, naturally and effortlessly.

Do you teach grammar?

We teach grammar but our method of teaching is very different from the traditional way of teaching. Our focus is to help you improve spoken English naturally and effortlessly, without having to process grammar rules in your head. Our trainers (Conversation Partners) will give valuable feedback and corrections of grammar with minimum interruptions. Changes do happen. Even if you have lesson plans and study schedules, home school is a new scenario for many. Don’t be too hard on yourself. Allow time to adjust.

Can you help me prepare for the TOEFL/IELTS Speaking section?

Yes. We can provide you a personal trainer who can teach TOEFL/IELTS speaking lessons, mock questions for practice, etc. These classes will help you speak English fluently, correctly and clearly during the exam and even after. Our lessons will help you understand Native English Speakers better, which will help you score higher in TOEFL/IELTS listening sections as well. You will also get an exposure of an English speaking country’s culture and lifestyle.

How do I join English Speaking Course?

We offer 3 English courses depending on how much practice you need. Once your course is chosen, a trainer will be assigned following which you can choose your start date and weekly class schedule (6 classes per week) which is convenient to you and your trainer. Next, you will be directed to pay. After that, all you need to do is learn easily and efficiently with your personal trainer!

Do you offer free trial sessions for Spoken English?

Yes, we do give one free trial session to help you familiarize with the content and method of teaching.

How much English do I need to know so as to be eligible?

There is no eligibility criterion. Our classes are designed for individuals who have studied some English at school but are unable to speak fluently.

Do you offer kids/children's English Speaking classes?

Yes, we work on children’s spoken English for study purpose/ socialization. Children’s English lessons follow the same conversational approach as for adults. However, discussion and conversation topics are designed to suit the child’s interests. These topics include school projects, friends and family, sports, cartoons, etc.

How to schedule a session?

At what times do the English Speaking classes take place?
It happens 6 times a week. You can select a fixed time schedule that is convenient to you. We offer you the flexibility to reschedule only 2 session in a month
How long is one session?
One session is of 35-45 minutes approximately.
How often should I practice with an English teacher?
It depends on the level of practice you need. However, 6 times a week and for continuous 3 months is ideal.
Can I change my schedule?
No, you cannot change your time schedule for every sessions after starting the course. However, you can reschedule only 2 sessions in a month.

How will sessions take place?

Where should I go to take sessions?
You don’t need to go anywhere as you can get the best service at the comfort of your own home. All sessions are conducted through the internet, via Google meet App.
What do I need at the time of session?
You need a smartphone/ computer/ laptop/ tablet with good quality Internet access. The trainer will call you via Google meet so you need to have this app on your device.
Is Google meet a free app?
Yes, Google meet is a free software application that allows users to make voice calls over Internet. It is free to download and occupies less space and power and it will only take you 7-10 minutes to download and set up an account on it.
Is Google meet reliable enough for online English lessons?
Google meet is a very reliable app for making free voice/ video calls over the Internet. Please make sure you use a set of good earphones/speakers and test sound quality in prior to the session.

How can I cancel a session?

What is the class cancellation policy?
If you are unable to attend any class in the scheduled time, you have to notice it at least 24 hours before the scheduled start time. If you cancel your session with less than 24 hours of start time or miss it, the session is considered as completed and cannot be rescheduled.
What is your refund policy?
We do not have any refund policy. If you are not available any day, you can cancel or reschedule your class any time. However, there is no refund on cancellation.
If I take a break from the English course, can I use my remaining classes later?
No, you can’t. Sessions will be expired so you have to finish the ORAD Spoken English classes at the time allotted to you.
What happens if the teacher cancels a session?
Usually this does not happen, however you will not be charged if the trainer cancels a session in any case. The trainer will contact you to reschedule for a ‘makeup’ session at a time convenient for you.

What's the cost?

We have 3 English courses available and the price depends on the package suitable to you. Please check the Packages page on our website for full details.

Can I share the classes I purchased with my family members/friends?

You cannot share classes with family members or friends. Classes are not transferable under any circumstances.

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Our Policies:-

Terms and conditions

Welcome to Orad Consultancy Private Limited. Below you will find the terms and conditions for using our services. By accessing or using our services you agree to be bound by these terms and conditions. If you do not agree with all of them, then you are expressly prohibited from using the site and you must discontinue its use immediately.

All content on the website is intellectual property of Orad Consultancy Private Limited. Including but not limited to the design, layout, looks and appearances, text, data, reports, opinions, images, photos, charts, and graphics. The content in the pages is for your general information and non-commercial use only. Except as otherwise permitted under these terms and conditions, you agree not to copy, reproduce, modify, or create derivative works from any of the content from the website – completely or partially -without the explicit prior written consent of Orad Consultancy Private Limited.

The content is protected by copyright and intellectual property laws.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence

We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. Changes will be posted on the website under ‘terms and conditions’.

The website uses cookies to monitor browsing preferences. If you allow cookies to be used, the personal information may be stored by us for third parties.

Neither we nor any third party have any warranty or guarantee as to the accuracy, timelinessness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent.

From time to time, this website may also include links to other websites. These links are provided for your convenience to attain further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites. However, the other terms and conditions must be followed regarding the use of all those pages.

The information or materials that you use on this website or the links that you decide to follow from this website is entirely at your own risk, for which we are not liable. It shall be your own responsibility to ensure that all services or information available through this website meet your specific requirements.

You may not use the website for any unlawful purpose. You shall honour all reasonable requests by the website to protect the proprietary interests of the website.

Limitation of liability:
You are entirely liable for activities conducted by you in connection with your browsing and use of the website. If you are dissatisfied with the content or the website or with these terms and conditions, your sole and exclusive remedy is to stop using the content and the website. The website will not pay any damages in connection with your browsing or use of the web.

You agree to indemnify the website and Orad Consultancy Private Limited for all damages, liabilities, costs, charges and expenses that the website, the company, our
employees, our affiliates, and our authorised representatives may incur as a result of your breach of this agreement.

Termination:

We may terminate or suspend your access to our services immediately without prior notice or liability, for any reason whatsoever, including limitation and/or if you breach the terms.

Privacy Policies

Please read this privacy Policy carefully before using the Application, Website, its services and products, along with the Terms of Use (“ToU”) provided on the Application and on the Website. Your use of the website, application, or any services in connection with the website, application, products (“services”), or registrations with us through any mode or use of any products including that of SD cards, tablets, or other storage/transmitting devices shall signify your acceptance of this Policy and your agreement to be legally bound by the same. For the sake of brevity, your use of ‘ORAD application’ in any electronic form or device shall be bound by the terms and conditions enumerated and agreed upon hereunder with your willful and free consent.

If you wish not to agree with any of the terms and conditions of this policy, kindly refrain from using the website, application, or its products; or unless you are satisfied to use the same by its Sales/Marketing/Technical/Legal Team.

User Provided Information

The application/website/services/products/records the information you provide when you download and register for the application or services or products. When you register with us, you generally provide-

Your name, age, email address, phone number, password and your educational interests

Transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us;

Information you provide us when you contact us for help;

Information you enter into its system when using the application/services/products, such as while asking doubts, participating in discussions and taking tests.

The said information collected from the users could be categorized as “Personal Information“, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information – each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules“) – shall collectively be referred to as “Information” in this policy.

ORAD may use this Information to contact you from time to time, to provide you with the services, important information, required notice, and marketing promotions.

Automatically Collected Information

In addition, the application/website/products/services may collect certain information automatically, including, but not limited to, the type of electronic device you use, the unique ID of your electronic device, the IP address of your electronic device, the operating system that you use in your electronic device, the type of mobile internet browsers you use, and information about the way you use the application/website/products/ services. As is true for most websites, ORAD also collects other relevant information as per the permissions that you provide

ORAD uses standard UPI payment mode to bill you for the goods and services availed by you. These companies do not retain, share, store or use personally identifiable information of you for any other purpose.

Use of your Personal Information

ORAD uses the collected Information to analyse trends, to conduct research, to administer the application/website/products/services, to learn about each user’s learning patterns and movements around the application/website/ products/ services, and to gather demographic information and usage behaviour about its user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted for promotional activities.

Access to your Personal Information

ORAD will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, it will provide an obvious way for you to access and change your profile from its application/website/products/services. ORAD adopts stringent security measures to protect your password from being exposed or disclosed to anyone. Only if you forget the password for the application/website or services, ORAD will have a right to reset the same to you with your prior approval as per standard web practices.

Cookies

ORAD sends cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and are aggregated to determine user trends. This data is used to improve its offerings, such as providing more content in areas of greater interest to a majority of users.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

Links

Our website contains links to other sites. Such other sites may use information about your visit to this website. Our Privacy Policy does not apply to practices of such sites that we do not own or control or to people we do not employ. Therefore, we are not responsible for the privacy practices or the accuracy or the integrity of the content included on such other sites. We encourage you to read the individual privacy statements of such websites.

Security

We safeguard your privacy using known security standards and procedures and comply with applicable privacy laws. Our website combines industry-approved physical, electronic, and procedural safeguards to ensure that your information is well protected though it’s life cycle in our infrastructure. Sensitive data is hashed or encrypted when it is stored in our infrastructure. Sensitive data is decrypted, processed, and immediately re-encrypted as well as discarded when no longer necessary. We host web services in audited data centers, with restricted access to the data processing servers. Controlled access, recorded and live- monitored video feeds, 24×7 staffed security and biometrics provided in such data centers ensure that we provide secure hosting.

The retention of your data

Currently, ORAD retains user data while an account is active and for at least three months afterwards. It may alter this practice according to legal and business requirements. For example, it may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, it may shorten the retention period for some types of data if needed to free up storage space.

Your Consent

ORAD believes that every user of our application/website/products/services must be in a position to provide an informed consent prior to providing any Information required for the use of the application/website/products/services. By registering with us, you are expressly consenting to the collection, processing, storing, disclosing, and handling of your Information as set forth in this policy now and as amended by us. Processing your Information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring, and disclosing, will take place in India. If you reside outside of India your information will be transferred, processed, and stored in accordance with the applicable data protection laws of India.

Opt-Out Policy

Please email us if you no longer wish to receive any information or updates from us in your inbox. Please refer to the refund and cancellation policies for further information regarding the termination of your learning package.

Contact Information

ORAD Grievance Officer shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity. You may contact it at:

Grievance Officer:

Address: Saini Jain Mandir K Utradha Bazar, Sujangarh, Churu, Rajsthan, India-331507

Refunds Policy

If you purchase our course and are dissatisfied with the services, you can apply for a refund after 15 days of course completion.*

In case you opt for a refund after 15 days, you will get back the entire course fee after deduction of admin fee and the 15 days’ course charges.

You will not be offered any refund if you cancel the course after continuing with it beyond 15 days.

If you are unavailable and therefore, unable to attend a class, you can cancel the day or reschedule it with a 24 hours notice. However, there is no refund for cancellation.

*Conditions apply: This is only applicable for one-on-one courses, and not the group courses.

Cancellations Policy

You can apply for a cancellation only after 15 days of course completion. (Refund policy applies)

If you are unable to attend a class at the scheduled time, you have to notify the trainer at least 24 hours prior to the scheduled time of the commencement of the class. You can either cancel the day’s session, or reschedule it.

If you fail to notify about cancelling a class before 24 hours of the scheduled commencement time or miss it, the session is considered as completed and cannot be rescheduled.

If for some reason the trainer cancels a session, he/she will contact you to reschedule for a “makeup” session at a time convenient for you, and you will not be charged extra for it.
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